Customer Feedback & Testimonials

Customer feedback is an important guide to ensuring that the service we provide continues to be of the high standard expected.

Caring Direct does request that service users provide feedback and use the information provided to raise the standards of care where necessary.

Below are just a few of the many comments forwarded to us from our service users:

“It is a great comfort to know that Caring Direct are showing such an interest in my mother’s wellbeing”

“Words cannot say thank you enough. The hours that you sat with us will remain with me forever. I think it should be mentioned how much you look after the families as well as the clients”

“Thank you so much for the help in giving me back my independence”

“I can say it’s a great feeling knowing that you are supporting mum which in turn takes a load off us and I expect that mum will really benefit from the change in lots of ways”

“I have noticed the difference that your care makes to mum, not only does her hair look great but she seems much more positive and happy in herself “

“The whole of the family would like to thank you for giving us the confidence to be with dad in such a fragile state “

“I would like to thank you and all your staff for the very special care that you gave to my dear mother. Most of all, I would like to say that, the love that was shown by all the staff was very special to me. I must say personally speaking that I am very touched by your comments and so pleased with your assessments of and diligence of Mum’s care. It is a breath of fresh air to be honest.”